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USA – Estimated Time: 3-5 business days
Canada – Estimated Time: 3-5 business days
Europe – Estimated Time: 3-7 business days
Africa – Estimated Time: 5-14 business days
Australia – Estimated Time: 3-7 business days

THESE ARE ESTIMATED TIMES, NOT PROMISES. Maybe 70-80% of orders fall in this range.

It’s possible for your package to be stuck in Guangzhou/Shenzhen for a couple of days as they’re waiting for an available flight. This is completely up to the carrier and we don’t have any control over the shipping time. It also doesn’t include the processing time.

We can’t deliver to P.O. boxes.

Processing Time

All orders must be processed before they are shipped. This process can take up to 1-2 business days. Customized wigs could take 24-48 hours to produce. We’ll ask you to confirm the shipping address before shipping, so please be available to confirm it after placing the order.

There’s a limited flight availability on Monday and Friday. Shipping on these days will mostly have the same arrival time as shipping on Tuesday and Saturday. FedEx and DHL don’t work on Sundays and Chinese holidays.

Anything which requires customization, such as bleaching, coloring & styling could take a considerable amount of time to be customized. Textures take roughly 7-14 working days, while custom hand-tied work can easily take 1-2 months. Ask us for estimates.

Courier Customer Service Pages

FedEx: Customer Service
DHL: Customer Service

Courier Tracking

FedEx: Tracking
DHL: Tracking

Wrong Address Disclaimer

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of the order. If you decide to cancel your order or change your shipping address, please write to us at as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so. You will be responsible for all additional shipping charges.