Return & Refund Policy

At Bossique, we take pride in our strict quality control processes. We inspect every bundle before it leaves our warehouse. However, we understand that issues can occasionally arise. Please read our policy below regarding returns, exchanges, and shipping liabilities.

Return Eligibility

Strict No-Refund Policy on Used Items

Due to international hygiene and sanitary regulations, we cannot accept returns on hair extensions that have been used, worn, or altered. This is an industry-standard safety regulation.

Inspection Period (7 Days)

You have 7 days from the date of delivery to inspect your order. Please examine the hair for weight, fullness, texture, and smell before removing the factory ties.

• Acceptable for Return: Items in original condition with all zip ties, tags, and lace intact. The hair must be unwashed and unaltered.
• Voided Warranty: The following actions void your right to a return:
  • Cutting the zip ties or lace.
  • Washing, conditioning, or coloring the hair.
  • Applying chemicals (bleach, dye, perm).
  • Cutting or unrolling the wefts.

If you are unhappy with the hair, please contact us before you alter it. Once the hair is altered, we cannot guarantee the quality as we cannot verify the products or techniques used.

2. Custom & Final Sale Items

The following items are FINAL SALE and cannot be returned or exchanged unless there is a verified manufacturing defect:

• DEC & LUX Collections: These are custom-made to your specific requirements.
• Custom Wigs: Any unit customized for density, color, or cap size.
• Customized Accessories: Any packaging/bags or customized items with your logo printed on.

3. Seller Error (Wrong or Defective Item)

If we shipped the wrong item (wrong length, texture, or origin) or if there is a clear manufacturing defect, we will make it right immediately.

• The Process: Please email cristina@bossique.com or WhatsApp +86 135 3369 3283 within 7 days of receipt.
• Required Evidence: You must provide clear photos/video of the issue and the original packaging.
• Resolution: We will cover the return shipping costs and send the correct replacement immediately upon verification.

4. Shipping Liabilities & Lost Packages

Delivered but Missing (Theft)

Bossique is not responsible for packages that are marked as “Delivered” by the carrier (FedEx/DHL) but are missing due to theft (“porch pirates”) or unsecure delivery locations.

• Your Responsibility: Please ensure your shipping address is secure. We strongly recommend requesting “Signature Required” in the order notes if you live in an area prone to package theft.
• Evidence: If a package is marked delivered, the carrier’s proof of delivery (photo or GPS coordinate) serves as the final confirmation of our fulfilled contract.

Lost in Transit (Carrier Fault)

If the tracking status stops updating or the carrier confirms the package is lost in transit (before delivery), we will file a claim on your behalf.

• Resolution: Once the carrier confirms the loss, we will reship your order or issue a full refund. Please note that carrier investigations can take 7–14 business days.

Misdelivery

If a package is misdelivered due to a carrier error, please contact the carrier immediately to open a trace case and forward the case number to us. We will assist you by contacting the origin facility in China to pressure the carrier for a resolution.

5. Returns Process & Restocking Fees

• Change of Mind: If you wish to return a non-defective, stock item (e.g., Black Line bundles) within 7 days, you are responsible for the return shipping costs to our warehouse.
• Restocking Fee: Approved returns for non-defective items are subject to a 10% restocking fee (whichever is higher) to cover administrative and warehouse handling costs.
• Refunds: Refunds are processed to the original payment method within 3–5 business days after we receive and inspect the returned return.

6. Frequently Asked Questions