Frequently Asked Questions
Are there Synthetic Fibers in the hair?Cristina
Our hair are free of synthetic fibers and would pass any burn test.
When talking about the red or copper colored strands of hair, these aren't really fillers. There's technology perfectly capable of creating the right color fillers, and making fillers colored as red, is trying to go to a drug dealer and try to sell some purple powder as cocaine. Not very smart.
They're mainly hairs which lost their black pigment, and can naturally occur on the head. Some heads have more than others. They're more common in floor hair than they are in high-end hair.
the Orange Line has a minimum amount of colored strands, and the black line has few.
Are you a factory?Cristina
No. People always assume that the factory is cheaper. It's understandable! After all, if the factory sells for $XX, the middleman sells for $XX+$YY, right?
Sometimes it's true, but it's a bit oversimplified. That you pay $XX doesn't mean that trade companies pay $XX. As we have long-term personal/business relationships with them, we can get good prices. It's a lot of work for them selling directly to overseas too, and basically if they sell to trade companies, they will have a less work. Some factories even sell on commission basis (through a middleman) and this is factored into their original price. So even if you buy directly from these factories, it could be the same price as buying from the middle man.
Additionally, a lot of factories work with MOQ of 500+ bundles, making it harder to buy from them. Another factor making it more difficult, is that not every factory has nice quality hair, full bundles, and the right weight. So rather than sampling from the middleman to find the nice quality, you’d end up sampling from a ton of factories until you find the one with the right quality. Those middlemen with great quality, have pretty much gone through this process for you.
We control the cost quite a lot. I undercut the competitors who source from the same place, and some of them are fairly well known. Even if a US based client would directly source from a factory we source at, the price difference is going to be maybe $1 for short lengths, or $2-$3 for longer lengths. It’s not that the profit margin is really big, it’s simply that quality material is costing more and more. As demand is ever increasing, and supply being limited, prices will go up. I’m not sure which price you are expecting, but it’s also possible that the expectation doesn’t conform with the real price. After all, quality is expensive, even for us wholesalers. That's why many of them will take shortcuts with the quality.
Can I have a video chat with you and see the products?Cristina
Yes, we'll be happy to show the hair. Please note:
- Facetime works best in China than other options
- Facebook/WhatsApp video calls don't always work in China
- There's a time difference, so it's better to agree to a certain time to have a video call
- Details like knot size in lace products are easier to see on photos/videos than a video call
- For us as non-native English speakers, sometimes we have difficulty understanding you, especially when the connection isn't that good or with strong accents. So if we end up answering a question you didn't ask, feel free to correct us.
Do you have Single Donor hair?Cristina
Single Donor hair isn't a thing. It's pure marketing.
Making a wig would take about 2/3 bundles + frontal/closure. If you order 3 bundles of single donor hair + a single donor hair frontal, how do you guarantee that all hair comes from the same donor?
Does paying a premium price for 'single donor hair' and then mixing it, make sense?
If a supplier sells bundles of about 95-100 grams, what if the bundle cut from the donor was under 95 grams. Can it no longer be sold as single donor hair? If it was over 100 grams, whatever happens to the leftovers?
Do you think that you can tell the difference between high quality mixed donor hair and high quality single donor hair?
As the short-to-long hair ratio (fullness) of both single and double drawn hair is controlled by your manufacturer, do you think that all short hairs are coming from the same donor as the long hair?
I haven’t received my order?Cristina
We are sorry to hear that you haven't received your order yet. Please reach out to us via email at firstname.lastname@example.org so we can chat further about the issues that you're experiencing with your delivery. We are more than happy to help you track down your order.
Is the hair cuticle aligned?Cristina
The orange line was cut directly from a donor, meaning that the cuticles of the hair were aligned to start with.
The black line wasn't cut directly from a donor, and uses a Remy Machine to align the cuticles of the hair. So technically they're aligned too.
Check this video for the Remy Machine:
Is your hair Raw, Virgin or Remy hair?Cristina
Lets break the terms down:
1) -- Raw hair is cut directly from a donor, and is 100% unprocessed.
2) -- Virgin hair is cut directly from a donor, and is chemically unprocessed.
3) -- Remy hair is hair with aligned cuticles
For example we have an Chinese girl with natural black straight hair. We cut it, and wash it. This is raw AND virgin AND remy hair.
But clients want to order wavy and curly hair, but most of all Chinese girls only have straight hair. So we steam-style the hair to have a beautiful wave pattern. Now it's called virgin AND remy hair, but can no longer be called raw hair. Contrary to what some believe, steam-styling has a negligible effect on quality, making virgin and raw hair the same quality. Although all curly hair needs to have some cuticles removed, as otherwise it would tangle. So anything raw AND curly from Asia, will be chemically processed hair.
So what would make the hair no longer virgin but still remy? Some form of chemical processing. For example if we bleach or color the hair, cuticles will no longer be virgin (lighter hair = intenser bleaching = more damage).
When hair doesn't get cut directly from a donor, the cuticles will not be aligned. This hair would tangle. One method to process this floor hair, is use a remy machine to align the cuticles of the hair. The process isn't perfect and aligns maybe about 95% of the hair. It's still chemically smoothed, and this is the medium quality hair on the market. This is also called remy hair.
( ) -- In our company, we call our Orange Line as Raw.
( ) -- We call the Black Line as Virgin
These are the choices we make for marketing reasons. However, we're really clear about what the hair actually is, and try to explain it at every possible chance that we get.
My bundles aren’t 100 grams?Cristina
Our bundles are 95gram with a 2 gram error margin. This means that bundles will be between 93 and 97 gram. This is without the rubber bands.
If you wish bundles that are an exact 100 gram, we could customize them for you, but that would come with an MOQ.
My Orange Line bundles don’t bleach to #613?Cristina
Our orange line bundles are fully unprocessed. While a lot of vendors claim that their bundles are, a large majority of this hair isn't the highest quality material. It gets a minor chemical bath, and gets colored to cover it up. Some of the used chemicals break down some of the melanin in the hair, making it bleach 5-6 times faster than real unprocessed hair.
That means that our orange line bundles take about 5-6 times longer to bleach to #613 than what you might be used to.
The important factor isn't time, it's the remaining elasticity. If you hold a healthy strand of hair on both ends and pull it, you will see that it doesn't break, but stretches. The chemicals used in bleaching make the hair thinner and make it lose elasticity. This is what will generally cause shedding when hair is bleached beyond its ability. Take your time when bleaching our orange line, monitor the elasticity, and keep going until it starts to lose it.
Make sure that you wash the hair before bleaching with shampoo. While we don't use any products in the hair, sometimes there are some leftover products in the hair which could affect the result. Furthermore, it would raise the cuticles, making it easier to take bleach in. Don't condition the hair as this would close the cuticles and make it harder to bleach.
My waves/curls don’t last?Cristina
Chinese hair is quite round in nature, and that's why you will see very few Chinese girls have natural wavy or curly hair. Indian hair is a bit flatter in nature and that's why it can be naturally wavy. The flatter it gets, the easier it is to curl. As Chinese isn't, it really is resistant to styling.
Hair care is incredibly important to maintain your textures for longer. If you wash your hair and let it airdry, your wet hair will be heavier and gravity will try to pull it straight. If you use a hairdryer on your textured hair, blow from the bottom, rather than blowing it from the top to down. When it's about 80% dry, you can (finger)comb it depending on the texture.
Always start brushing from the bottom and start by removing tangles in short sections and work your way up. You can also wash and condition the extensions before brushing them to help remove some tangles and smooth the hair. For curly hair, if you want to brush the hair, then first spray foam wrap lotion or mousse on the hair, and then brush it as above.
If you feel that too much of the texture was lost, you could restyle them or do it yourself. Style it when the hair is a little bit "dirty" as the texture will hold better.